Lost Phone in Hanoi — Emergency Guide
Find My, SIM block, police report, insurance — Hanoi, Vietnam.
Last Updated: 2026-06-18
- Emergency
- 115
- Estimated Processing Time
- Police 1–3 hrs · insurance 2–4 weeks
- Estimated Costs
- Police report free
Vietnam Emergency 115
115📌 Sources and verification
Compiled from local authorities and the Korean mission. Call ahead to reconfirm hours and procedures.
💬Review highlights
“Phone snatched by motorbike at Ben Thanh — warnings about using phone while walking are real.”
— Reddit r/VietNam
“Vinaphone hotline SIM block — theft report at 113 for insurance.”
— travelalltheway.tistory
“Da Nang beach loss — rechecked hotel, police, cafe before report, done in 1 hour.”
— Naver Da Nang reviews
Response Timeline
⏱Lost phone timeline — Hanoi
Find My — locate, lock, play sound
Act while device is online
Block SIM + change all passwords
24hr golden window
Hanoi Police Hoan Kiem — Police Report
Request Stolen not Lost
Insurance claim
Case number + IMEI + receipt
Do This Right Now
Insurance
Request Stolen not Lost on police report.
Remote lock via Find My
icloud.com/find or google.com/android/find
Block SIM
Call carrier hotline
Change passwords
Bank, email, messaging, Apple/Google ID
Police report
Hanoi Police Hoan Kiem — use the phrase below if needed; bring passport, IMEI, purchase price
Insurance claim
Submit report copy + IMEI + receipt
Required Documents
Costs
| Item | Cost |
|---|---|
| Police report | Free |
| Temp phone | Check local retailer/carrier |
Police
Hanoi Police Hoan Kiem
- Address:
- Hoan Kiem, Hanoi
- Phone:
- 113
Embassy
Embassy of Korea in Vietnam
- Address:
- 4 Le Hong Phong, Ba Dinh, Hanoi
- Phone:
- +84-24-3831-5111
- Hours:
- Weekdays 09:00–17:00
- Website:
- https://overseas.mofa.go.kr/vn-ko
FAQ
Insurance without report?▼
Unlikely — explicitly request Police Report for insurance.
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