Lost Phone in Tokyo — Emergency Guide
Find My, SIM block, police report, insurance — Tokyo, Japan.
Last Updated: 2026-06-18
- Emergency
- 110
- Estimated Processing Time
- Police 1–3 hrs · insurance 2–4 weeks
- Estimated Costs
- Police report free
Japan Police · Tourist 03-3501-0110
110📌 Sources and verification
Compiled from local authorities and the Korean mission. Call ahead to reconfirm hours and procedures.
💬Review highlights
“Lost phone in Dotonbori — Find My showed location but battery died. SIM block came first.”
— Naver Osaka reviews
“Reported to JR lost & found — phone returned from taxi after 3 days. Police report helps insurance.”
— Reddit r/JapanTravel
“Went for theft report — got loss certificate and insurance claim succeeded. Bring IMEI.”
— Naver travel insurance reviews
Response Timeline
⏱Lost phone timeline — Tokyo
Find My — locate, lock, play sound
Act while device is online
Block SIM + change all passwords
24hr golden window
Tokyo Eki-mae Koban — Police Report
Request Stolen not Lost
Insurance claim
Case number + IMEI + receipt
Do This Right Now
Insurance
Request Stolen not Lost on police report.
Remote lock via Find My
icloud.com/find or google.com/android/find
Block SIM
Call carrier hotline
Change passwords
Bank, email, messaging, Apple/Google ID
Police report
Tokyo Eki-mae Koban — use the phrase below if needed; bring passport, IMEI, purchase price
Insurance claim
Submit report copy + IMEI + receipt
Required Documents
Costs
| Item | Cost |
|---|---|
| Police report | Free |
| Temp phone | Check local retailer/carrier |
Police
Tokyo Eki-mae Koban
- Address:
- Marunouchi, Chiyoda-ku, Tokyo
- Phone:
- 03-3212-4966
- Hours:
- 24 hours
Police
Shinjuku Koban
- Address:
- Nishi-Shinjuku, Tokyo
- Phone:
- 03-3342-0110
- Hours:
- 24 hours
Embassy
Embassy of Korea in Japan
- Address:
- 2-5-10 Mita, Minato-ku, Tokyo 107-0052
- Phone:
- +81-3-3455-2601
- Hours:
- Passport intake weekdays 09:00–16:00
- Website:
- https://overseas.mofa.go.kr/jp-ko
Azabu-Juban Stn · same-day cases reported
FAQ
Insurance without report?▼
Unlikely — explicitly request Police Report for insurance.
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