Trip preparation

Prepare to communicate, pay and prove your identity even if your phone goes missing.

Separate document backups

Keep a passport copy, policy, accommodation address and tickets in separate secure storage. Avoid public sharing links.

Check roaming charges, SMS access, line suspension and account recovery. Do not keep every authentication method on one phone.

Check destinations and activities covered, belongings exclusions, excess, pre-authorization and the insurer's contact details.

Save transport and late-night alternatives to your accommodation. Separate payment methods and check cancellation terms.

Keep local emergency, mission, bank, carrier and insurer contacts on paper or a second device.

Which coverage applies, and what exclusions and excess apply?
Are originals, translations or prior approval required? Which alternatives are accepted?
What are the reporting, claim and further-document deadlines and secure submission methods?

Report loss or theft according to the facts. Coverage and processing times depend on the policy and responsible organization.