Lost or stolen phone in Seoul, South Korea — United Kingdom traveler guide (2026)
Step-by-step local response and United Kingdom consular guidance for lost or stolen phone in Seoul.
- Emergency
- 112
- Updated
- 2026-06-22
- Nationality
- United Kingdom
Korea Police
112📌 Official sources and verification
This guide uses your government's passport guidance and local official information. Call ahead to reconfirm hours, documents, and fees.
💬 Patterns repeated in traveler reports
Traveler reports repeatedly stress getting the original police document with a case number, calling the mission before visiting, and confirming document timing before changing flights.
Resolution timeline
⏱Lost or stolen phone in Seoul, South Korea — United Kingdom traveler guide (2026)
Locate and remotely lock the device
Block the SIM and financial apps immediately
Get a police report and case number
Claim insurance with IMEI, receipt, and report
Arrange a temporary SIM/eSIM and replacement device
Review account access and submit the insurance claim
What to do now
Locate and remotely lock the device
Locate and remotely lock the device
Block the SIM and financial apps immediately
Block the SIM and financial apps immediately
Get a police report and case number
Get a police report and case number
Claim insurance with IMEI, receipt, and report
Claim insurance with IMEI, receipt, and report
Arrange a temporary SIM/eSIM and replacement device
Arrange a temporary SIM/eSIM and replacement device
Review account access and submit the insurance claim
Review account access and submit the insurance claim
Important
Record the report time and case number for passports, cards, or phones, and photograph every document as a backup.
Required documents and evidence
Costs and timing
| Item | Guidance |
|---|---|
| Police | Police reports are normally free |
| Authority / provider | Confirm document, medical, or telecom fees with the official provider |
| Extra travel cost | Keep every receipt for insurance |
Phrase to show locally
🗣 What to say (Korean)
How to pronounce (romanized)
Dowajuseyo. Gyeongchare yeollakhae juseyo.
Show a translation app, or read slowly using the romanization above.
Your nationality's responsible authority
British Embassy Seoul
- Phone:
- +44-20-7008-5000
This guide uses your government's passport guidance and local official information. Call ahead to reconfirm hours, documents, and fees.
Local police
Seoul Metropolitan Police Agency
- Address:
- 31 Sajik-ro 8-gil, Jongno-gu, Seoul
- Phone:
- 112
Myeongdong Police Box
- Address:
- 30 Myeongdong-gil, Jung-gu, Seoul
- Phone:
- 112
Local medical provider
Seoul National University Hospital Emergency Medical Center
- Address:
- 101 Daehak-ro, Jongno-gu, Seoul
- Phone:
- +82-2-2072-2114
- Website:
- https://www.snuh.org/
Patterns repeated in traveler reports
💬Patterns repeated in traveler reports
“In Seoul, Find My and remote lock helped recover phones or prevent follow-on loss.”
— Traveler reports · Reddit
“Delaying the SIM block increased SMS and banking-app risk, so travelers recommend calling the carrier first.”
— Police and insurance reports
“Insurance claims repeatedly required the IMEI, purchase receipt, and police case number.”
— Consular and provider reports
Frequently asked questions
What should I do first?▼
Get to safety, stop payment or account risks, preserve evidence, and obtain a police case number.
What should I confirm before visiting an authority?▼
Check appointments, intake cutoff, originals, photo specifications, and payment method on the official site and by phone.