Lost or stolen phone in Kyoto, Japan — United Kingdom traveler guide (2026)
Step-by-step local response and United Kingdom consular guidance for lost or stolen phone in Kyoto.
- Emergency
- 110
- Updated
- 2026-06-19
- Nationality
- United Kingdom
Japan Police
110📌 Official sources and verification
This guide uses your government's passport guidance and local official information. Call ahead to reconfirm hours, documents, and fees.
💬 Patterns repeated in traveler reports
Traveler reports repeatedly stress getting the original police document with a case number, calling the mission before visiting, and confirming document timing before changing flights.
💬Patterns repeated in traveler reports
“Multiple traveler reports describe recovering items after checking hotels and transport lost-and-found before filing with police.”
— Traveler reports · Reddit
“Insurance reports repeatedly mention having to revisit police when the document lacked a stamp or case number.”
— Police and insurance reports
“Travelers report missed cutoffs or wrong documents when they did not call the mission, hospital, or carrier first.”
— Consular and provider reports
Resolution timeline
⏱Lost or stolen phone in Kyoto, Japan — United Kingdom traveler guide (2026)
Locate and remotely lock the device
Block the SIM and financial apps immediately
Get a police report and case number
Claim insurance with IMEI, receipt, and report
Arrange a temporary SIM/eSIM and replacement device
Review account access and submit the insurance claim
What to do now
Locate and remotely lock the device
Locate and remotely lock the device
Block the SIM and financial apps immediately
Block the SIM and financial apps immediately
Get a police report and case number
Get a police report and case number
Claim insurance with IMEI, receipt, and report
Claim insurance with IMEI, receipt, and report
Arrange a temporary SIM/eSIM and replacement device
Arrange a temporary SIM/eSIM and replacement device
Review account access and submit the insurance claim
Review account access and submit the insurance claim
Important
Record the report time and case number for passports, cards, or phones, and photograph every document as a backup.
Required documents and evidence
Costs and timing
| Item | Guidance |
|---|---|
| Police | Police reports are normally free |
| Authority / provider | Confirm document, medical, or telecom fees with the official provider |
| Extra travel cost | Keep every receipt for insurance |
Phrase to show locally
🗣 What to say (Japanese)
How to pronounce (romanized)
Tasukete kudasai. Keisatsu ni renraku shite kudasai.
Show a translation app, or read slowly using the romanization above.
Your nationality's responsible authority
British Embassy Tokyo
- Phone:
- +44-20-7008-5000
This guide uses your government's passport guidance and local official information. Call ahead to reconfirm hours, documents, and fees.
Local police
Kyoto Eki-mae Koban
- Address:
- Shimogyo-ku, Kyoto
- Phone:
- 075-371-0110
Gion/Kiyomizu area
Frequently asked questions
What should I do first?▼
Get to safety, stop payment or account risks, preserve evidence, and obtain a police case number.
What should I confirm before visiting an authority?▼
Check appointments, intake cutoff, originals, photo specifications, and payment method on the official site and by phone.